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We are here to help

Expert technical support available so your institution can operate without interruption.

Support channels

Several ways to reach us, depending on what you need.

Available

Email

info@codexsw.com

Reply in under 4 hours

Available

In-product chat

Direct chat from the platform

Available 24/7

Available

Emergency support

Direct line for critical incidents

Available 24/7 for customers

Help resources

Find answers and make the most of AOKAI.

Knowledge base

Detailed articles, step-by-step guides, and best practices.

Video tutorials

A library of videos covering the main workflows.

Technical documentation

API documentation and technical specifications.

Response times

Committed to timely attention for your requests.

< 1h

System down or critical functionality unavailable

< 4h

Important functionality affected with a workaround available

Contact us

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Contact us

A conversation, not a product tour

Let's talk about the fundamental challenges of your institution

If you belong to a higher-education institution and want to talk about operations, quality, or retention, leave your details. We will put you in touch with the right person.

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